Effective date: 22 August 2025

Company name: Alex AV LTD

Company number: 15557701

Registered office: 39 Belle Vue Road, Earl Shilton, Leicester, Leicestershire, United Kingdom, LE9 7PA

Email: alex@alexav.co.uk

Phone: +44 7737 569463

Introduction

Welcome to the Alex AV LTD website. By accessing or using this website (www.alexav.co.uk), you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our website.

About us

Alex AV LTD is a UK-registered company specialising in the supply of professional audio-visual equipment and related services.

Use of the website

• You must be at least 18 years old to use this site.

• You agree not to use this site for any unlawful purpose or to infringe the rights of others.

• All content on this site is the intellectual property of Alex AV LTD and may not be copied or reused without permission.

Products and services

• We supply a range of AV equipment including (but not limited to) projectors, speakers, microphones, and cabling.

• Product descriptions and prices are subject to change without notice.

• We aim to ensure product details are accurate, but we do not warrant that descriptions or other content is error-free.

Orders

• All orders are subject to acceptance and availability.

• When you place an order, you will receive an order acknowledgement email. This does not constitute acceptance.

• A contract is formed only when we send a confirmation email that the goods have been dispatched.

Pricing and payment

• All prices are in GBP (£) and include VAT unless otherwise stated.

• We reserve the right to change pricing without notice.

• Payment must be made in full before goods are dispatched.

• Accepted payment methods include credit/debit cards, PayPal, and bank transfer.

Delivery

• Delivery times are estimates and are not guaranteed.

• We are not liable for delays caused by courier services or external factors.

• Risk passes to you upon delivery.

Returns and cancellations

Consumers (distance selling)

• You may cancel your order within 14 days of delivery for a full refund.

• Items must be returned unused, in their original packaging, and at your own cost.

Business customers

• Returns are accepted only if goods are faulty or damaged upon delivery.

• A restocking fee may apply for non-faulty returns accepted at our discretion.

• To request a return, contact us at alex@alexav.co.uk.

Warranty

• Products come with a minimum 12-month manufacturer’s warranty unless otherwise stated.

• The warranty does not cover damage due to misuse, accidents, or unauthorised repairs.

Limitation of liability

• Alex AV LTD is not liable for any indirect, incidental, or consequential damages.

• Our total liability under these Terms shall not exceed the total amount paid for the goods or services.

Links to third-party websites

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

Privacy policy

Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

Intellectual property

All website content (including text, graphics, logos, and images) is owned or licensed by Alex AV LTD. Use of our content without permission is prohibited.

Changes to these terms

We may update or modify these Terms at any time. Changes will be posted on this page with an updated effective date.

Governing law

These Terms shall be governed by and interpreted according to the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Contact us

If you have any questions regarding these Terms, please contact:

Alex AV LTD

39 Belle Vue Road, Earl Shilton, Leicester, Leicestershire, United Kingdom, LE9 7PA

Email: alex@alexav.co.uk

Phone: +44 7737 569463